Bags, Inc. is a fast growing hospitality services company based in Orlando. They are also a very generous company in terms of charitable gifts and even direct their staff to involve themselves in charitable work. In early 2014, when they realized that their largely entry-level workforce consisted of some of the same people who may be in need of social support, they sought Polis’ help to learn how they could better serve their employees.
We conducted random surveys and focus groups in order to provide the most helpful recommendations. The yielded results that showed the company had three issues they needed to address: 1) one related to basic human needs, which required immediate intervention; 2) one related to the stability of home life, healthcare, and transportation; and 3) one related to personal development such as employment status, education, and language proficiency. Over-all, our recommendations led to corporate actions to face these challenges head on.